Change of mind, scent preference and individual results
Yuáne does not accept returns or provide refunds solely because a customer changes their mind, prefers a different scent, or experiences different individual product results.
For hygiene and safety reasons, opened or used personal-care products are not eligible for a change-of-mind return.
These restrictions do not remove any rights or remedies available under applicable Philippine consumer law for products that are damaged, defective, incorrect or otherwise legally non-conforming.
Damaged, defective or incorrect orders
If your order arrives damaged, defective or incorrect, use the Yuáne contact form within 48 hours of delivery.
Please include:
- Your order number
- A clear description of the issue
- Clear photographs of the product, packaging and shipping label
Each request will be reviewed by a person. If the request is approved, Yuáne will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances and applicable law.
Cancellations
To request an order cancellation, use the Yuáne contact form as soon as possible and include your order number.
We will review the request according to the order’s fulfilment status. Cancellation cannot be guaranteed after an order has been prepared or dispatched.
Refund processing
Approved refunds will be returned using the original payment method where possible. The time required for the funds to appear may depend on the payment provider or financial institution.