Yuáne accepts orders for delivery within the Philippines, subject to courier serviceability.
Shipping charges are paid by the customer. The applicable shipping charge will be shown during the order process before payment is completed.
For destinations outside Metro Manila, the current ₱350 shipping charge is a base charge and is not a guaranteed nationwide flat rate. Some destinations may cost more depending on the courier, location, parcel requirements or available delivery service.
If the actual courier charge is higher than the amount collected with the order, Yuáne will email the customer before dispatch and state the additional amount required. The customer may either:
- Approve and pay the additional shipping charge; or
- Cancel the affected order and receive a refund of the amount already paid.
No additional shipping charge will be collected without the customer’s confirmation. The order will remain on hold until the customer confirms which option they prefer.
Any delivery estimate displayed during checkout or provided by a delivery partner is an estimate only. Delivery may be affected by courier operations, weather, public holidays, access restrictions or other circumstances outside Yuáne’s reasonable control.
Please provide a complete and accurate delivery address and contact details when ordering. If you notice an error, use the Yuáne contact form as soon as possible. We will try to assist, but changes cannot be guaranteed after an order has been prepared or handed to the delivery partner.
For help with an order or delivery, use the Yuáne contact form and include your order number.