1. About these terms
These Terms of Service govern your use of the Yuáne Philippines website and your purchase of products from Yuáne. By using the website or placing an order, you agree to these terms and the policies linked from the website.
2. Product information
We take reasonable care to present product descriptions, images, directions and prices accurately. Packaging, colour and appearance may vary slightly from images displayed on different devices.
Yuáne products are cosmetics intended for external use. Product information on this website is not medical advice, and the products are not presented as diagnosing, treating, curing or preventing any disease or medical condition. Individual experiences may vary.
3. Prices and payment
Prices are displayed in Philippine pesos unless stated otherwise. Shipping charges are separate unless expressly included and will be shown during the order process.
Payment must be completed using one of the payment options offered at checkout. We may correct genuine pricing, description or availability errors and will contact the customer if an error affects an order that has already been submitted.
4. Orders and availability
Submitting an order does not guarantee acceptance. Orders remain subject to successful payment, product availability and our ability to fulfil the order.
We may decline or cancel an order where reasonably necessary, including in cases of payment failure, suspected fraud, stock error, obvious pricing error or inaccurate delivery information. If payment has already been collected for an order we cannot fulfil, an appropriate refund will be arranged.
5. Shipping, returns and cancellations
Shipping is governed by the Shipping Policy. Returns, refunds, damaged or incorrect orders, hygiene restrictions and cancellation requests are governed by the Returns, Refunds and Cancellations Policy.
6. Acceptable use
You may not misuse the website, interfere with its operation, attempt unauthorised access, submit false information, or use the website or its content for unlawful purposes.
7. Intellectual property
The Yuáne name, branding, website content, text, graphics, photographs and other materials are owned by or licensed to Yuáne and may not be copied, reproduced or commercially used without permission, except where permitted by law.
8. Liability and consumer rights
Nothing in these terms excludes or limits rights that cannot legally be excluded under applicable Philippine law.
To the extent permitted by law, Yuáne is not responsible for indirect or consequential loss arising from use of the website or products. Customers remain responsible for following the product directions and cautions provided with the product.
9. Changes to these terms
We may update these terms when necessary to reflect changes to the store, products, operations or applicable requirements. The version published on the website will apply from its stated effective date.
10. Contact
For questions about these terms or an order, use the Yuáne contact form.